Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@msquaredscrubs.co.za or send us a message on WhatsApp on +27 82 693 2316. Please note that returns will need to be sent to the address provided when you contact us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected. Additionally, if the return is due to no issue on our part, you will be liable for the return shipping costs.
You can always contact us for any return questions at info@msquaredscrubs.co.za.
Unfortunately, we cannot accept returns on sale items, marked-down items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale items
Only regular-priced items may be refunded or exchanged. Sale items and marked-down items cannot be refunded or exchanged. Please contact us beforehand if you have any questions regarding these items prior to purchasing them so that we may assist you further and help you make an informed decision.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@msquaredscrubs.co.za.
To return your product, you should always contact us first and ship the item to the address provided to you by our support team.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for theft.
Contact us at info@msquaredscrubs.co.za for questions related to refunds and returns.